Contact Us

Customer Service: 520-575-8100
For Emergencies: 520-575-8100

Fax: 520-575-8454

email: info@metrowater.com

Sewer Customer Service / Billing (Pima County Regional Wastewater Reclamation Department): 520-724-6609 (option 4)

Xpress Bill Pay (for online payments): https://xpressbillpay.com or 1(800) 766-2350

Mailing Address:
Metro Water District
PO Box 36870
Tucson, Arizona 85740

Office Location:
6265 N. La Cañada Drive
Tucson, Arizona 85704

Office Hours*:
Walk-in lobby and drive-up window hours:
7:30 a.m. – 2:30 p.m. Monday through Thursday
7:30 a.m. – noon on Friday

Customer Service is available by phone:
7:30 a.m. – 4:00 p.m. Monday through Thursday
7:30 a.m. – noon on Friday

*The office is closed on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Thursday, Thanksgiving Friday, and Christmas Day. (If the holiday falls on a Saturday, the closure will occur the preceding Friday. If the holiday falls on a Sunday, the closure will occur the Monday immediately after.)

For specific questions, please call 575-8100 and ask for staff by name or email them directly:
Backflow – Larry Tanner at ltanner@metrowater.com
Board of Directors – Theo Fedele at tfedele@metrowater.com
Human Resources – Billie Sue Morelli at bmorelli@metrowater.com
Media Inquiries – Joe Olsen at jolsen@metrowater.com
New Development, As-Built Plans, Maps, Pressure Data/Fire Flow – engineering@metrowater.com
Water Quality Data – Theresa Lutz at tlutz@metrowater.com

Local Community Resources:
AZ Bluestake 800-STAKE-IT (800-782-5348)
CenturyLink 800-491-0118
Comcast 520-744-1900
Southwest Gas 877-860-6020
Tucson Electric Power 520-623-7711
Waste Management 520-744-2600
West Nile Hotline (Pima Co.) 520-243-7999

Other Area Water Providers:
Arizona Water Company (Oracle, San Manuel, etc.) 520-385-2226
Avra Water Water Co-op (Avra Valley) 520-682-7331
Community Water Company (Green Valley) 520-625-8409
Farmers Water Company (Sahuarita) 520-879-7474
Flowing Wells Irrigation District (Tucson) 520-887-4192
Green Valley Water Improvement District (Green Valley) 520-625-9112
Lago Del Oro Water (Catalina) 520-825-3423
Las Quintas Serenas Water Company (Green Valley/Sahuarita) 520-625-8040
Los Cerros Water Company (Catalina) 520-293-5500
Marana Domestic Water Improvement District (Marana) 520-682-5027
Marana Water (Town of Marana) 520-382-2570
MesaLand Water Company (Tucson) 520-664-7469
Mt. Lemmon Water District (Summerhaven) 520-576-1538
Oro Valley Water (Town of Oro Valley) 520-229-5000
Quail Creek Water Company (Sahuarita) 520-825-3423
Sahuarita Water Company (Sahuarita) 520-339-1105
Spanish Trail Water Company (Tucson) 520-577-2616
Tucson Water (City of Tucson) 520-791-3242
Vail Water Company (Vail) 520-647-3679

Media – The District has a positive relationship with the media through its willingness to be upfront and open about all issues. From time to time, the District will send out press releases to help generate positive news about the District. Inquiries from the media can be directed to Joe Olsen at jolsen@metrowater.com.