Metro Water District

Water Meter Applications

Public Water Service

The public water service is the portion of the water system extending from the water main in the street/right-of-way or utility easement to the meter/box, including the meter and box, and is the responsibility of Metro Water to maintain.  The private water service is the portion from the back side of the meter to the house, building, or other use for this metered connection, and is solely the customer's responsibility.  An available public water service, at minimum as large in size as the meter needed, and with the correct sized meter box set, must exist prior to a meter application being submitted to the MDWID.

If a public service line or meter box does not exist, either a cost estimate needs to be obtained from MDWID staff for installation of the service, or a new public service line needs to be installed by a private contractor under permit through our office.  Contact Metro Water-Engineering at (520) 575-8100 for assistance in determining the existence of a public service line to an address, to coordinate an estimate for a new public service line, or for permitting a new service line installation with a contractor registered for this work in Arizona.

Water Meter Application

Once a public service line and meter box exists (see above), a Water Meter Application can then be submitted and connection fees paid for a meter installation.  Below is a link to download the fillable Water Meter Application in PDF, as well as a PDF of the field definitions on the form for assistance.  To properly access the fillable fields on the form, the file needs to be opened in Adobe Reader and not in an internet browser or other third-party PDF reader (such as Microsoft Edge).  If your computer does not have Adobe Reader installed, you will need to download and install the free version of latest Adobe Reader from the Adobe website for your operating system (available in Windows or Mac).  For mobile devices, there are also free Adobe Reader apps available to install for both Android and iOS.

Please save the completed form locally for your reference.  If you are a homebuilder or developer needing to submit several Water Meter Applications over the life of a project, the saved form can also then be modified (using much of the same information) and re-used for subsequent meter applications for your convenience.

Acknowledgement

Prior to the Water Meter Application being processed, it is a requirement for the box to be checked acknowledging accuracy of current information on the application, and responsibility for additional cost or delay in processing for an applicant if a meter box is not installed to MDWID specifications.  If or when account information changes after the installation, or when a transfer of the account needs to occur, please contact Customer Service.

Connection Fees and Payment Options

The current Water Service Connection Fees can be found on our Development Fees page, along with explanations for each component that makes up the "Total Fee" for each connection.  These fees are automatically computed on the Water Meter Application fillable form based on the meter size selected from the drop-down menu, and the "Total Fee" calculated.  

The form can be printed and submitted to our office (or in the mail) with payment by check. The form can also be saved and attached to an email, and submitted to the general Engineering mailbox with a name and call back number to make arrangements to pay over the phone via a credit/debit card (total remitted maximum of $5000) or via an eCheck/Electronic Fund Transfer (EFT).  Please note that all connection fees are due prior to processing the Water Meter Application.

Processing

Upon submitting a completed Water Meter Application with payment of all connection fees, a water meter will normally be installed within 3 - 5 working days and the account activated.



For all inquiries or assistance related to the above, please contact our general Engineering mailbox.

H2Know:

Metro Water increased its storage capacity of 4.5 million gallons in 1992 to over 16.5 million gallons in 2008. More storage increases overall reliability... More>

  • © Metropolitan Domestic Water Improvement District
  • 6265 N. La Cañada, Tucson, Arizona 85704
  • 520-575-8100 (office)
  • 520-575-8454 (fax)

Office hours: Monday – Thursday 7:30am - 5:30pm and Friday 7:30am - 12 noon