Change Made to Rate Structure
At a public hearing on October 22, 2012, Metro's Board of Directors approved a new rate structure that means customers using 11,000 gallons or less will pay $2.50 more a month. The water availability (base) rate was increased from $17.50 to $20.00. The water consumption charges did not change for the 1st and 2nd tiers but the 3rd, 4th, and 5th tiers were increased each by 4 percent. These changes became effective for the Metro-Main and Metro-Hub service areas on November 1, 2012.
The Board also established a water resource utilization fee at 10¢ per 1,000 gallons to become effective March 1, 2013 for all service areas. This fee is to be used specifically for the development, design, and construction of projects for the purpose of putting to use Metro Water's CAP water allocation and effluent.
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Our single focus is to ensure that our customers have plenty of affordable, reliable, safe drinking water every time the tap is turned on. Metro Water District's Mission: To serve the water needs of our customers through superior quality, service, and value.
Metro Water District is a public water provider serving water for consumption and fire protection in the northwest, northeast and southwest metropolitan Tucson area. We supply water to over 50,000 people and hundreds of businesses through over 19,500 connections.
We constantly monitor the high quality of our water, and continually improve the system with advanced technology and additional capacities. Exceptional customer service is a top priority and we promote wise water usage through a proactive conservation awareness program.