Metro Water District

 

Welcome

Due to increased traffic, Xpress Bill Pay's online payments are best processed from 6:00 PM to 8:00 AM Mountain Standard Time, and on the weekends.

Metro Water staff are available to assist with payments over the phone at 520-575-8100 
Monday - Thursday: 7:30AM - 4:00PM and Friday: 7:30AM - 12:00 PM.

The Xpress Bill Pay's Support team can assist you
Monday - Friday 7:00 AM to 5:00 PM Mountain Standard Time at
1-800-766-2350

The District has been closely monitoring the evolving COVID-19 pandemic. You may be concerned what COVID-19 means to the safety of your water supply. Simply put, the coronavirus does not impact the quality of your water.

To ensure we are able to continue serving you, we have taken a number of proactive measures including: 

  • Disinfecting the customer service counters and conference rooms after every use.
  • Minimizing the number of staff meetings and cancelling meetings where we cannot reduce the attendance to below 10 persons.
  • Implementing a staggered shift schedule to enhance the social distancing among staff.
  • Utilizing telework options where appropriate and we are also exploring streaming options for upcoming public meetings to enable remote public attendance. 

While many preventative protocols have been enacted, this does not change the way we treat your water and we are still conducting all of the water quality testing to validate the safety of your water.

Additionally, the customer service team is still answering the phones to address any inquiries you have and to ensure we are able to meet your customer service needs, our customer service hours are from 7:30 AM – 4:00 PM Monday through Thursday and 7:00 AM – noon on Friday. We continue to keep the lobby open to the public and have increased disinfection of the customer service counters. The walk-in lobby and drive-up window is open 7:30 AM – 2:30 PM Monday through Thursday and 7:00 AM – noon on Friday.

By implementing these proactive and preventative measures we will remain agile to continue delivering you safe, reliable water.

 


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Our single focus is to ensure that our customers have plenty of affordable, reliable, safe drinking water every time the tap is turned on.

Metro Water District's Mission: To deliver safe, reliable water to our customers.

Metro Water District is a public water provider serving water for consumption and fire protection in the northwest, northeast, and southwest metropolitan Tucson area. We supply water to over 50,000 people and hundreds of businesses through over 21,000 connections.

We constantly monitor the high quality of our water, and continually improve the system with advanced technology and additional capacities. Exceptional customer service is a top priority and we promote wise water usage through a proactive conservation awareness program.

 

 

H2Know:

GO PAPERLESS!

If you would like to stop receiving paper bills, please contact Xpress Bill Pay or call 1-800-766-2350.

 

  • © Metropolitan Domestic Water Improvement District
  • 6265 N. La Cañada, Tucson, Arizona 85704
  • 520-575-8100 (office)
  • 520-575-8454 (fax)

Office hours: Monday – Thursday 7:30am - 5:30pm and Friday 7:30am - 12 noon