The District has been closely monitoring the evolving COVID-19 pandemic. You may be concerned what COVID-19 means to the safety of your water supply. Simply put, the coronavirus does not impact the quality of your water.
To ensure we are able to continue serving you, we have taken a number of proactive measures including:
- Disinfecting the customer service counters and conference rooms after every use.
- Minimizing the number of staff meetings and cancelling meetings where we cannot reduce the attendance to below 10 persons.
- Implementing a staggered shift schedule to enhance the social distancing among staff.
- Utilizing telework options where appropriate and we are also exploring streaming options for upcoming public meetings to enable remote public attendance.
While many preventative protocols have been enacted, this does not change the way we treat your water and we are still conducting all of the water quality testing to validate the safety of your water.
Additionally, the customer service team is still answering the phones to address any inquiries you have and to ensure we are able to meet your customer service needs, our customer service hours are from 7:30 a.m. – 4:30 p.m. Monday through Thursday and 7:00 a.m. – noon on Friday. We continue to keep the lobby open to the public and have increased the disinfection of the customer service counters. The walk-in lobby and drive-up window are open 7:30 a.m. – 4:30 p.m. Monday through Thursday and 7:00 a.m. – noon on Friday.
By implementing these proactive and preventative measures we will remain agile to continue delivering you safe, reliable water.